ACR Neo 3P Balanced Flue Natural Gas Stove
ACR Neo 3P Balanced Flue Natural Gas Stove with glass sides, Pedestal model
The ACR Neo 3P Balanced Flue Natural Gas Stove is a modern heating solution that combines advanced technology with sleek design, perfect for transforming your living space. This stove offers exceptional heating performance, distributing warmth evenly with its balanced flue system, making it safe and efficient for homes. Its panoramic glass window provides a stunning view of the flames from any angle, creating a cosy and visually captivating atmosphere.
Since it is a balanced flue system, the stove is room sealed. This means all the air required for combustion is drawn from outside, making the unit highly efficient and safe. The flue kit has a dual-pipe system, where combustion air is drawn in through the outer pipe, and flue gases are expelled through the inner pipe.
Key Features:
- Three-Sided Glass Design - Enjoy an uninterrupted view of the realistic flames from almost anywhere in the room.
- Realistic Flame Effect - The flame effect is so authentic that it’s hard to tell it’s not a real log fire.
- Optional LED Light System - Enhance the base of the fire with a soft, glowing effect for even more ambience.
- Customizable Interior - Choose from the optional vermiculite back panel or the black glass panel for a more intense flame reflection.
- Cast Iron Build - The Neo 3P features a curved cast iron door and a cast iron top plate sat on a pedestal for that unique look whilst ensuring durability and a stylish finish.
- Ideal for Recess or Free-Standing Installation - Its versatile design makes it suitable for recess installation or as a free-standing feature in any room.
Advanced Technology
This stove is packed with cutting-edge features, offering convenience and safety:
- Remote Control - The stove comes with a simple remote control for easy operation, and for even greater convenience, you can upgrade to the Symax remote control for thermostatic operation and additional features like a child safety lock. You can also opt for the MyFire package, allowing you to control the stove via a smartphone or tablet.
- MyFire App - Add the optional MyFire package to control your stove remotely from your smartphone or tablet (note: the LED light system and MyFire package cannot be installed simultaneously).
-
Balanced Flue System - This stove is designed for use with a balanced flue system, allowing for flexible installation options, including:
1. Horizontal Exit - Exiting through the wall with a snorkel kit.
2. Up and Out - Using the top of the stove and then through a wall.
3. Renovation Kit - Existing chimney installation with roof-level termination.
Available Options
- Fuel - Available in Natural Gas or LPG versions. PLEASE NOTE THAT THIS IS THE NATURAL GAS VERSION
- Customisation - Optional back panels for a unique interior look.
Installation Flexibility
- Snorkel Kit - Horizontal flue exit through a wall.
- Up and Out Kit - Vertical and horizontal exit.
- Renovation Kit - Ideal for chimney installations.
The ACR Neo 3P Balanced Flue Stove is the perfect solution for homeowners seeking both modern technology and the modern charm of a log fire, all in one versatile and stylish unit. Whether you choose a recess or free-standing installation, the Neo 3P will transform your space with warmth and elegance.
Specifications:
| Weight | 100 kg |
|---|---|
| Dimensions (D x W x H) | 390 × 490 × 1057 mm |
| Brand |
ACR |
| Room Size |
Medium (5 – 8kW Heat Output) |
| Flue Type |
Balanced Flue |
| Energy Efficiency Rating |
A |
| Heat Output |
6.75kW Net Heat Output |
| Efficiency |
82.3% |
| Natural or LPG Gas |
Natural Gas |
| Warranty |
5 Years Manufacturer Backed Warranty |
| Colour |
Black |
| Finish |
Matt |
| Hearth Requirement |
Superficial non-combustible 12mm hearth required |
Manuals:
Order confirmation
When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.
How will my order be delivered?
All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.
Generally your stove or heavier items will be delivered on a 7.5 tonne delivery vehicle unless otherwise specified, please inform us as soon as possible if there will be any problems with access. Smaller, lighter orders are usually sent via a van courier network.
The driver will remove the stove or heavier items from the delivery vehicle using suitable lifting equipment, the product is considered delivered once it is removed from the vehicle and placed kerbside. The driver will be unable to move the goods across gravel or unfinished drives, through narrow openings, or up steps.
Due to the weight of the stoves and heavier items we sell, delivery drivers are unable to assist with carrying your goods into your property, It is the responsibility of the customer receiving the goods to organise suitable means to move them to a desirable place i.e. inside the house, a garage or other under cover area.
All goods must be checked while the driver is still on site and any missing parts or damage is to be reported on the delivery note when signing. The driver is obliged to wait with you up to 15 minutes (for palletised goods only), whilst you unpack and check the goods. Signing for the goods as “unchecked” is not acceptable.
If the driver refuses to wait then please mark the goods as damaged on the delivery note, so you are covered for all eventualities.
If you have checked the goods and they are found to be damaged, please mark the delivery note as damaged and refuse to accept delivery. Please contact a member of the Prestige Home Fires team as quickly as possible to report the damage so that a refund or replacement can be arranged.
Where does Prestige Home fires deliver?We deliver anywhere in the UK (United Kingdom)
There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.
If your address is outside of the UK mainland please contact for a delivery quote, either by email Info@prestigehomefires.co.uk or by phone 033 0001 1344.
Thank you for shopping at Prestige Home Fires.
If you are not entirely satisfied with your purchase, we are here to help.
Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to Info@prestigehomefires.co.uk
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Once the right to cancel period has expired we may still accept returns, although additional charges will be applicable. However, these regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period.
Effects of Cancellation
If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Cancellations and return requests made after a product has had a delivery agreed, has left Prestige Home Fires property, or been delivered and is deemed fit for purpose need to be authorised by Prestige Home Fires by completing the Return Process. The cost and risk of returning these goods are solely the customer's responsibility.
Please note that we sell a FirepitsUK range where the material used in some products are unfinished high quality grade British Steel. Where is states this in the product description of the products and accessories although meticulously handcrafted from high-quality sheet steel, they are designed to naturally develop a rustic patina that enhances their charm.
It's important to note that these items will begin to show signs of rust immediately after use and will not maintain their original black finish. This transformation is a part of the steel's character and does not impact the long-term durability or functionality of the products. Oils and heatproof paint can be applied if you don't desire the rustic patina look.
Due to the natural rusting process, we do not accept returns based on rust development. This characteristic is a known and accepted part of the product's design and aesthetic.
To Return a Product To Us
Please make sure that the product was received by you in the last 14 days.
Send an email to Info@prestigehomefires.co.uk
Your email should have the following information so that we can process a return.
- Your name
- Order reference number
- Your Address
- Email address
- Contact number
- Date of purchase
- Date the goods were received by you
- If you originally ordered multiple items, which do you want to return?
When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.
Sending A Return Back To Us
Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also, make sure that any courier shipment is fully insured to the value of the shipment (retail price).
Damaged Or Faulty Items Received By You
If you received a damaged or faulty product, please notify us immediately for assistance as some carriers will not normally accept claims more than 48hrs following delivery.
Sale items
Sale items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone: 033 0001 1344
- By email: Info@prestigehomefires.co.uk
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